5

So far I am very impressed. I brought my car in for a diagnosis and, instead of a giant bill, I was informed of the upcoming services my car will eventually need so that I can plan my finances accordingly. HOW REFRESHING! Honda of Kirkland would have charged me $100+ simply for diagnosis time, then they would have listed a few things that I need to have repaired immediately. Instead, Owen explained everything to me, educated me, told me to replace my serpentine belt at my next LOF. They didn't charge me a cent that day. They claim to be an auto care company with integrity and so far I believe it. I've been searching for this for A WHILE! Furthermore, I like that they have an extensive customer care program, free loaners, and their prices are generally lower than at the dealership.

5

I have been going to TLC auto since before they were TLC. They started out in the Chevron station in Totem Lake. (ANDY refuses to tell me whether TLC stands for Totem Lake Chevron or Tender Loving Care,) I have referred several friends to them and all of them have been impressed with TLC. I have gone in several times and Andy has talked me out of doing the work I wanted done.

5

This review is long overdue, but after a recent experience my boyfriend and I had with another shop, I felt it worth writing to express my gratitude at how good this shop is. When I first took my car to TLC I had just purchased a used Jetta. As I didn't have complete records on the car and it was slightly above the 90k mile mark where a new timing belt would be required, I took it in proactively to have the belt replaced. I don't remember the exact quote ($5-600?), but TLC was well within the price range that I had been quoted by others. An hour or so after I took the car in, I was called by Andy who stated that there was writing on the water reservoir that suggested the timing belt and water pump had already been changed. As a result, they wanted me to further investigate to determine whether or not the work was actually necessary. I did some further investigation and it turns out the belt and water pump had been replaced about 5,000 miles previously. Effectively, Andy talked the shop out of about $5-600 of work that I would have happily paid not knowing any different. That is the serious honesty that very few shops have even if they are generally good otherwise. It is this type of service that sets TLC apart from others. I subsequently had some other work done on the same car with TLC that was always performed on time and always within the quote, but as with older cars sometimes it is time to let them go so I replaced it. I will say without a doubt that when the service warranty runs out on my new car I will be headed back to TLC should I ever have an issue.

5

I have been a TLC for about twenty years.I don't know how you could find a better place to get reliable, honest, professional service on your vehicle. Andy and his staff our very conscientious of your needs to keep your vehicle perform optimally at fair prices. One never needs to worry about being taken advantage of with unnecessary repairs and service.

5

Andy and his crew kept my Subaru running for 5 years, until I sold it when it was 17 years old. They are always honest, the prices are great and it's a pleasure doing business with them. I've overheard Andy tell other customers that it was time for them to replace their car, that he didn't want them to keep putting money into it. What other mechanics do this?I've already taken my replacement car to them. I couldn't be more satisfied.

5

Great service, and very methodical in showing where the problems are so you have high confidence that you're making informed decisions about the repairs.

5

They were recommended by a coworker a few years ago. I'm not a big fan of dealing with issues involving my car but I sincerely think they are one of the few honest mechanics out there.

5

A friend recommended TLC Auto Care as their years-long auto mechanic. I am still constantly surprised at the quality of service. The mechanics and owner actually know your name and remember who you are when you call on the phone. That's impressive. We've loved their service and never felt pressured to make repairs that we didn't want (on our work truck--some things aren't worth it). Great repairs. We have been 6+ times with our two vehicles and have yet to find fault.

5

I had my 60K service done. Andy was very professional and the final bill came in below their initial estimate, always a pleasant surprise.Would definitely recommend trying them out.

5

This place is great. Very honest, won't pressure you into repairs that you don't think you need, but are very willing to work with you and explain everything. As an engineer, I really like to understand why something needs to be repaired, and these guys are great about that. And their dog is awesome: wont bark at anything, huge gentle giant.

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