5

This review is long overdue, but after a recent experience my boyfriend and I had with another shop, I felt it worth writing to express my gratitude at how good this shop is. When I first took my car to TLC I had just purchased a used Jetta. As I didn't have complete records on the car and it was slightly above the 90k mile mark where a new timing belt would be required, I took it in proactively to have the belt replaced. I don't remember the exact quote ($5-600?), but TLC was well within the price range that I had been quoted by others. An hour or so after I took the car in, I was called by Andy who stated that there was writing on the water reservoir that suggested the timing belt and water pump had already been changed. As a result, they wanted me to further investigate to determine whether or not the work was actually necessary. I did some further investigation and it turns out the belt and water pump had been replaced about 5,000 miles previously. Effectively, Andy talked the shop out of about $5-600 of work that I would have happily paid not knowing any different. That is the serious honesty that very few shops have even if they are generally good otherwise. It is this type of service that sets TLC apart from others. I subsequently had some other work done on the same car with TLC that was always performed on time and always within the quote, but as with older cars sometimes it is time to let them go so I replaced it. I will say without a doubt that when the service warranty runs out on my new car I will be headed back to TLC should I ever have an issue.

5

I have been a TLC for about twenty years.I don't know how you could find a better place to get reliable, honest, professional service on your vehicle. Andy and his staff our very conscientious of your needs to keep your vehicle perform optimally at fair prices. One never needs to worry about being taken advantage of with unnecessary repairs and service.

5

Andy and his crew kept my Subaru running for 5 years, until I sold it when it was 17 years old. They are always honest, the prices are great and it's a pleasure doing business with them. I've overheard Andy tell other customers that it was time for them to replace their car, that he didn't want them to keep putting money into it. What other mechanics do this?I've already taken my replacement car to them. I couldn't be more satisfied.

5

Great service, and very methodical in showing where the problems are so you have high confidence that you're making informed decisions about the repairs.

5

They were recommended by a coworker a few years ago. I'm not a big fan of dealing with issues involving my car but I sincerely think they are one of the few honest mechanics out there.

5

A friend recommended TLC Auto Care as their years-long auto mechanic. I am still constantly surprised at the quality of service. The mechanics and owner actually know your name and remember who you are when you call on the phone. That's impressive. We've loved their service and never felt pressured to make repairs that we didn't want (on our work truck--some things aren't worth it). Great repairs. We have been 6+ times with our two vehicles and have yet to find fault.

5

I had my 60K service done. Andy was very professional and the final bill came in below their initial estimate, always a pleasant surprise.Would definitely recommend trying them out.

5

This place is great. Very honest, won't pressure you into repairs that you don't think you need, but are very willing to work with you and explain everything. As an engineer, I really like to understand why something needs to be repaired, and these guys are great about that. And their dog is awesome: wont bark at anything, huge gentle giant.

5

TLC Auto Care is great! For once it's nice to leave a repair shop with a good feeling. These guys are very knowledgeable, thorough, reasonably priced and QUICK! They talk through everything with you to make sure you understand what's going on with your car and that there are no surprises when the bill comes. I would recommend TLC Auto to anyone and wouldn't hesitate to return for more service myself.

5

Andy, John, and Jake the black lab are the best!!!For years I've been searching for a reliable and honest mechanic. I found them by going to the library and looking through a magazine that did those tests where they bring in a perfectly good car and see how many imaginary problems the shop comes up with. They gave TLC top marks for price and honesty. And in the last 6 years of using them I've been astonished at how motivated they are to do the right thing even when it comes to an opportunity to make an extra buck vs. the best interest of the client. I cannot say enough good things about these folks. GO! And just so you know I'm not a shill I own Seattle Green Limo and have been taking my cars to Andy since it's crucial to me they stay up and running. Time is literally money for me! Feel free to shoot me an email or call the office line of Seattle Green Limo and I'll back up my writing with talk. If there were 10 stars available, I'd give 'em! Kevin WilliamsFounderSeattle Green Limo

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