So far I am very impressed. I brought my car in for a diagnosis and, instead of a giant bill, I was informed of the upcoming services my car will eventually need so that I can plan my finances accordingly. HOW REFRESHING! Honda of Kirkland would have charged me $100+ simply for diagnosis time, then they would have listed a few things that I need to have repaired immediately. Instead, Owen explained everything to me, educated me, told me to replace my serpentine belt at my next LOF. They didn't charge me a cent that day. They claim to be an auto care company with integrity and so far I believe it. I've been searching for this for A WHILE! Furthermore, I like that they have an extensive customer care program, free loaners, and their prices are generally lower than at the dealership.