Andy, and son, John always come to our rescue and do an excellent job. We have been with them for many years. May the business always be blessed.
Great Service for any older vehicle that needs to TLC.
I found Andy and TLC Autocare after moving to Kirkland from across the country four years ago. My husband and I had a car in bad shape, two very young children, one salary, and a ton of moving-related expenses. Andy worked with me over the next two and a half years to slowly bring my car back up to par at a rate we could afford. Every time I came in, we would look ahead to the next set of fixes and he would help me budget for how much I'd need to spend. He would loan me a car every time so I didn't have to wait in the waiting room with a toddler and preschooler while my car was being worked on. Four years later, I'm getting ready to trade that car in and Andy just spent 15 minutes on the phone with me walking me through some recommendations for car shopping. I really can't say enough about how trustworthy, knowledgeable, and kind Andy is. He and his team are truly gems!
Honest and great service
They didn’t try to sale me on anything else or try to talk me into fixing anything else on my car.
Andy(TLC Totem lake) is a very honest man. My car was misdiagnosed by another Auto shop. I was at the edge of giving up on my car when a friend recommended TLC Totem Lake for me. My car was towed to the work shop. After I talked with Andy, he informed me that they need to do their own diagnostic on the car to see what was wrong. I told him that the problem was already diagnosed. He insisted that they do not do their work based on other mechanics diagnostics. I reluctantly agreed to that. He called me back to let me know that their was nothing wrong with the part that I wanted him to change. What was wrong with the car was just wiring issue. He called me back after few hours to let me know that my car was ready for pick up. I could not believe it. I am so grateful for their honesty and integrity. TLC is the best. I will recommend TLC to any one at any time without looking back. Thank you TLC, 👍.
A week ago yesterday I picked up my 2005 Subaru outback xt from TLC Auto Care. They had replaced lower ball joints and control arms. In the six years I've been driving this car it has never been this stable and sure footed in the front end. Thank you TLC. Michael Hubbard